Post-flight

Post-Flight Customer Survey

Since 2018, Scoot has gathered post-flight feedback from customers across all touchpoints of their journey with Scoot, spanning areas from boarding and check-in to call-centre servicing, flight disruption handling and cabin cleanliness.

Touchpoints rated as high priority are tabulated in real-time, and feedback from customers immediately analysed to identify areas for improvement. To address common pain points, our customer experience team continuously engages the various functional areas in Scoot. Since then, Scoot has rolled out initiatives and process innovations aimed at creating a seamless and convenient travel journey.