Keep calm and read before you Scoot

We think your energy is better spent thinking about what to see, eat or do rather than fussing about your flight. If you or your companions have special requirements or queries, this page will tell you everything you need to know before take-off.

Visa Requirements for Independent Travellers

*Scoot flights are sold on a per sector basis. If you wish to make connection(s) with any other flights, whether operated by Scoot or another carrier, please allow yourself enough time to do so. Unless otherwise specified, after disembarking from your arriving flight, you must clear Customs and Immigration, collect your checked baggage (if any), and then proceed to the relevant departure hall to check in for your connecting flight. In this instance, you may also need a valid visa to clear immigration formalities.

The Visa Waiver Program (VWP) allows eligible citizens or nationals of certain countries to travel to the U.S. for stays of 90 days or less without applying for a visa. If you intend to travel under the VWP (“VWP traveller”), you are required to obtain an electronic travel authorisation prior to your date of travel to the U.S. For further information on the VWP countries and to apply for travel authorisation online, click here.

As a party to the VWP, Scoot is required to and shall remove, on the first available Scoot flight departing HNL, any VWP traveller that is determined by a U.S. Customs and Border Protection officer (“U.S. CBP”) at the point of entry to be not admissible to the U.S., is determined by a U.S. CBP officer to have remained unlawfully in the U.S. beyond the 90-day period of admission, or is otherwise determined inadmissible pursuant to 8 USC 1231(d).

Travelling for two (Pregnant guests)

If you are having no complications with your pregnancy you may travel up to the end of the 36th week of pregnancy for single pregnancies, or up to the end of the 32nd week for multiple pregnancies (e.g. twins).

Baby On Board (Infants)

Important note: If you are traveling on a connecting itinerary that consist of Scoot and other airlines (such as Singapore Airlines, Silkair, etc), please note that seat for infant is not available for purchase.

Only infants/children between 6 months and 3 years (inclusive) are permitted to use safety seats. Child safety seats are not provided by Scoot.

Only forward facing child safety seats are permitted on board and they must be secured for safety reasons. They cannot be installed on seats at the emergency exit row or at rows immediately before and after it.

Safety seats must be approved by a foreign airworthiness authorities or government standards. Booster seats and harness-type child restraint systems are not allowed, with the exception of FAA-approved CARES Child Harness (AmSafe's Child Aviation Restraint System).

You must be able to secure your child safety seat yourself as the crew will not be available to assist. Scoot will not be liable for any injury, accident, loss or damage resulting from an unsecured or inadequately secured child safety seat.

Breast Milk/Baby food

If you are travelling with infant and departing from Singapore, you can bring on board sufficient quantity of expressed breast milk/baby food you need to nurse your infant for the entire journey. The combined weight of expressed breast milk/baby food will be counted towards your cabin baggage allowance for your class of travel. Guests bringing expressed breast milk/baby food on board should note that our crew will not be able to re-heat or chill it due to hygiene reasons. Carriage of expressed breast milk/baby food is subject to declaration and security checks at the security screening area, prior to boarding the aircraft.

If your flight itinerary has transit connections or you are departing from other countries, please check with the respective local civil aviation authority.

Foldable Light-weight Strollers

If you are travelling with infant/ children, you may carry on board compact foldable light-weight stroller only if they meet the following requirements:

• The stroller must meet Scoot’s standard cabin bag dimensions and must be able to be stored in the cabin overhead compartment or under the seat in front of you;
• The stroller must be folded and securely packed into a carrier bag or protective cover prior to boarding;
• The stroller must not be opened and used in the aircraft cabin at all times.

Foldable light-weight strollers do not count toward your carry-on baggage limits.

Compact foldable light-weight strollers will be checked in if there is no space in the cabin. Strollers that do not meet the above requirements will also have to be checked in. These strollers, when checked in, will not be counted as part of your checked baggage allowance.

Inflatable Plane Cushions / Beds for Children

Travel gadgets that are converted into inflatable plane cushions or inflatable beds for children may be used on Scoot flights so long as the item meets the following conditions. 

• May only be used at window seats or the middle seats between the aisles as illustrated.
  
• While using the item, the child must be able to fasten the seatbelt in the normal manner. No extension seatbelt is allowed.
• If the child is under 2 years old, the infant seatbelt must be used as per current guidelines when the seatbelt sign is switched on.
• Item must not be used during taxi, take-off or landing. It must be stowed in the overhead compartment or under the seat in front of the passenger.
• It cannot be used at the emergency exit rows.
• It must not impede the seat in front from reclining.
• It must not be attached to any part of the aircraft seat or structure.
• The item cannot be combined with two or more convertible inflight beds as shown.
• The convertible inflight bed / cushion should not exceed 115cm total dimension (length, width and height) when fully deployed and combined with the seat.
• Item will be counted as part of cabin baggage allowance.
• If the item has a separate battery-operated pump, Dangerous Goods Regulations apply.

Unaccompanied Minors

An Unaccompanied Minor is any passenger aged between 12 to below 18 years old who is not travelling with an adult (18 years or older) on the same flight and class of travel. If your child is below 12 years of age, for their safety, we cannot allow them to travel unaccompanied.

Scoot accepts for carriage, Unaccompanied Minors on itineraries consisting of flights operated by Scoot alone, and connecting itineraries consisting of flights operated between Scoot and Singapore Airlines only, subject to mandatory prior arrangement for Unaccompanied Minor Service with Scoot and any applicable conditions, in accordance with Scoot’s Conditions of Carriage .

If your child’s itinerary includes flights operated by other airlines (not Singapore Airlines’ or Scoot’s), you will need to contact the operating airline(s) for clarification of their policy on Unaccompanied Minors, as different airlines will have different policies for passengers under 18 years old, travelling alone.

The parent or legal guardian of an Unaccompanied Minor may waive the Unaccompanied Minor Service by completing and submitting an Unaccompanied Minor Service Waiver Form to Scoot.

Scoot may in the exercise of its reasonable discretion, or on the occurrence of any of the reasons, including but not limited to those set out below, (i) refuse to transport an Unaccompanied Minor; and/or (ii) remove an Unaccompanied Minor from a flight even if the Unaccompanied Minor has already boarded:

• If the booking of the Unaccompanied Minor’s flight was not made at least 48 hours in advance of the Unaccompanied Minor’s travel.
• If an incomplete Unaccompanied Minor Service Request Form or Unaccompanied Minor Service Waiver Form is submitted to us or, an original of the completed and submitted Form is not produced at check-in, at the transfer point between connecting flights, at the gate or, when reasonably requested.
• If there is any discrepancy in the information contained in the completed and submitted Unaccompanied Minor Service Request Form or Unaccompanied Minor Service Waiver Form (as the case may be) against the Unaccompanied Minor’s travel documentation.
• If there is any discrepancy in the information contained in the completed and submitted Unaccompanied Minor Service Request Form or Unaccompanied Minor Service Waiver Form (as the case may be) against the details contained in the documentation or identification of the parent or legal guardian of the Unaccompanied Minor.
• If the documentation or identification of the parent or legal guardian of the Unaccompanied Minor cannot be produced when requested.

Important Note for Connecting Itineraries:

• If the Unaccompanied Minor is traveling on a connecting itinerary that consists of a flight operated by Scoot and a flight operated by Singapore Airlines, please note that the Unaccompanied Minor is only accepted by Scoot if the Unaccompanied Minor is aged between 12 to below 18 years old. If you need to correct your flight booking, please contact the airline/travel agency whom you have made your flight booking with.
• If the Unaccompanied Minor is traveling on a connecting itinerary that consists of a flight operated by Scoot and a flight operated by other airlines, please note that the Unaccompanied Minor is not accepted by Scoot. If you need to correct your flight booking, please contact the airline/travel agency whom you have made your flight booking with.
• If the Unaccompanied Minor is travelling on a connecting itinerary and travelling with an Unaccompanied Minor Service Waiver Form, the Unaccompanied Minor must be at the boarding gate at least sixty (60) minutes prior to the scheduled departure time of the Unaccompanied Minor’s flight.
  

Special Items

The following items are not permitted onboard in our cabins. You may have them checked in at no extra cost (they will not be counted as part of your baggage allowance):

• Stroller (except foldable light-weight stroller*);
• Walker (except foldable walker*);
• Car Seat (except FAA approved child safety seat*);
• Bassinet;
• Wheelchair.
*may be permitted as hand carry, however carriage is subject to security screening and acceptance by local authorities
*The waiver of the check-in baggage allowance is only applicable if an infant/child is present in the booking

Pets

As wonderful as pets are, we can't accept them for travel.

Dangerous Goods

It is an offence to travel with Dangerous Goods, whether as Cabin or Checked Baggage. If you are carrying any of these items, you must surrender them before you check-in for your flight.

Here is a list of items that are classified as Dangerous Goods by the International Air Transport Association (IATA):

• Explosives
• Flammable Gases
• Flammable Liquids
• Flammable Solids; Substances liable to spontaneous combustion; Substances which, in contact with water, emit flammable gases
• Oxidising Substances and Organic Peroxides
• Toxic and Infectious Substances
• Radioactive Materials
• Corrosive Materials
• Miscellaneous Dangerous Substances and Articles, including Environmentally Hazardous Substances

Meals-Ready-to-Eat (MREs) and all small lithium ion battery-powered personal transportation devices (e.g. mini-segway, hoverboard, solowheel, airwheel, balance wheels etc.) are prohibited as check-in and hand-carry baggage.

Click here for further information on what dangerous goods and prohibited items can or cannot be carried on board.