SUMMARY
What information do we collect about you?
We collect information when you purchase flights or other products on the Scoot website or third-party platforms, websites or applications that Scoot has been integrated with (collectively, "Websites"), our mobile application or when you travel with us, such as your contact details, travel information and credit card details. Your failure to provide such information may cause your inability to use our services normally. We also collect information about your preferences from your interactions with our in-flight and ground-based staff, and from specific requests you make. In addition, we collect device and technical information from you, and any other information you may submit when you use our Websites or our mobile application, which includes when you interact with any Artificial Intelligence (“AI”) powered generative experiences and services which may be offered on our Websites, mobile application or otherwise (such as our search engine service and M.A.R.V.I.E. Chatbot and M.A.R.V.I.E. WhatsApp services) (collectively, “AI Services”). Refusing to provide such optional information will only render the relevant special feature unavailable to you, but will not affect your use of our basic services.
How will we use the information about you?
We use your information to fulfil our contract of carriage with you or otherwise deliver any other products or services you have requested for or signed up to, and to administer your Scoot Registered User Account and your membership with our KrisFlyer programme and/or our corporate travel programme for small and medium enterprises. We also use your information you submit to us when using our AI Services in accordance with purposes listed in the Terms of Use for Scoot Generative AI-powered Features. We only use your passport number and other national identification information where this is required by law, or where we need to verify individual identities to a high degree of fidelity to prevent fraudulent claims or transactions. We will only do so where we have assessed that there is no suitable alternative to collecting or using such national identification information, and that a failure to accurately identify an individual to a high degree of fidelity could pose significant safety or security risks, or a risk of significant impact or harm to any individuals or to us. We also use your information to maintain our Websites and mobile application, and to tailor our products and services to your preferences to provide the best service possible. In addition, we use your information to market our products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable laws).
Who do we share your information with?
We share your data with our third party service providers, to the extent necessary for them to provide their services, such as payment processors, ground-operating personnel, travel-related service partners and in-flight portal. We use these third parties’ services solely to process or store your information for the purposes described in this policy. We also share your information with our interline, code share and strategic alliance partners, other carriers who help us provide our services, related group companies, our overseas stations and offices, government bodies as required by applicable laws and your authorised representatives.
Where do we process your information?
Our servers are located in Singapore and Australia. We transfer your information to airports and ground staff in destinations that you are flying to and where we operate. Our staff are located in our foreign branch or representative offices around the world such as Australia, China, Malaysia, the Philippines, Japan, the Republic of Korea, Greece, India and Laos.
How long do we keep hold of your information?
We retain your information for as long as it is necessary to fulfil the purpose for which it was collected, for the legal or business purposes of Scoot, or as required by applicable laws. We will usually keep your Customer Data for up to 7 years to ensure that any contractual disputes can be addressed. For China, EU and Swiss residents, we will endeavour to delete your Customer Data within the prescribed timelines of a request for erasure or contact you if it will take longer.
How can I exercise my rights over my information?
You may have various rights in relation to your data.
More information for non-EU, non-Swiss and non-Chinese residents
More information for EU, UK or Swiss residents
More information for Chinese residents
Dispute Resolution
If you have any concerns or complaints, please contact us here .
How will we notify you of changes?
We will amend this Privacy Policy from time to time and the updated versions will be posted on our Websites and date stamped so that you are aware of when the Privacy Policy was last updated. Please check back frequently to see any updates or changes to this Privacy Policy. If we make any material changes to this Privacy Policy, we will provide notice including via email notification.