Onboard Wi-Fi
The future has arrived. Enjoy inflight Wi-Fi connectivity when flying on our fleet of Boeing 787 Dreamliners. We also have in-seat power outlets, so you can take non-stop selfies without having to worry about running out of battery juice.
Why fly with Wi-Fi
- No excess charges. You will be charged for a fixed data plan of use, not for running data or time consumed.
- Great for connecting flights. As long as your Wi-Fi session has data left, you can continue surfing on your onward flight1.
- Stay connected. Share your selfies, catch up with friends, or read up on your destination before you arrive.
- 30MB included for ScootPlus1 1Your onward flight should be operated by a Scoot B787 Dreamliner aircraft equipped with Panasonic connectivity.
Inflight Wi-Fi connectivity is available in 3 data session plans. Enjoy up to 20% savings if you purchase before you board the aircraft!
| Wi-Fi session plan1 | Data session | Price when you purchase before you board the aircraft2 | Price when you purchase onboard the aircraft3 | Features4 |
|---|---|---|---|---|
| Tweet 20 | 20MB | US$ 4.99 | US$5.99 | • Great for messaging and texting • Data volume limit 20MB • 64kbps surfing speed limit |
| Surf 80 | 80MB | US$ 14.99 | US$16.99 | • Ideal for web browsing and socialising • Data volume limit 80MB |
| Indulge 200 | 200MB | US$ 29.99 | US$32.99 | • Perfect for email, web browsing, and music streaming • Data volume limit 200MB |
1 Your Wi-Fi session duration starts from the time you first log in till your data plan reaches your data limit. Unconsumed data can be continued on your onward flight(s) within 24 hours operated by Scoot B787 Dreamliner aircraft equipped
with Panasonic connectivity.
2 You may purchase Wi-Fi when you book your flights or via Manage My Booking up to 4 hours prior to your flight departure.
3 Wi-Fi available only on Scoot B787 Dreamliner aircraft equipped with Panasonic connectivity.
4 Please deactivate all automatic software updates and video streaming on your device to avoid unnecessary data consumption.
How to purchase Wi-Fi
Pre-purchase Wi-Fi online when you book your flights on flyscoot.com or via Manage My Booking up to 4 hours to your flight departure. You will receive an email with your Wi-Fi access code after your flight booking is confirmed. Remember to print or save this email and have it with you for your flight. We will not be able to retrieve your login details on board!
Purchase Wi-Fi on board your flight. Connect to the 'Scoot_WiFi' hotspot network, launch the the inflight portal on your browser, and purchase your Wi-Fi session. All major credit cards and PayPal are accepted for payment.
How to access Wi-Fi on your flight
- Once your flight reaches cruising altitude, enable Wi-Fi on your device and connect to the 'Scoot_WiFi' hotspot network.
- Launch your web browser and wait for the Wi-Fi portal loading page. Alternatively, enter the web address www.scootwifi.com to load the portal.
- Proceed to purchase Wi-Fi on board, or login to your session with your Wi-Fi login details or access code if you have already pre-purchased Wi-Fi.
For more info, refer to the Help & FAQs in our inflight portal.
In-seat power: 100% battery, 0% worry
In-seat power is available on Scoot’s Boeing 787 Dreamliners fleet. With standard 110V/60Hz charging outlets, you can charge all your gadgets during your flight.
ScootPlus customers can enjoy complimentary access to in-seat power outlets on every seat. Economy customers can purchase power outlet access for a small fee.
FAQs
Q: On which flights is Wi-Fi available?
A: Wi-Fi is available on all Scoot Boeing 787 Dreamliners.
Q: How is my Wi-Fi usage tracked?
A: Your Wi-Fi data session starts from the moment you first log in till your data plan reaches your data limit. The session will expire once there is no balance remaining.
Q: Can I access Wi-Fi with multiple devices?
A: Yes, but only one device can be connected at a time.
Q: What credit cards are accepted for on board purchases of Wi-Fi?
A: Mastercard, Visa, American Express, Diners Club, JCB and China UnionPay are accepted.
Q: Is Wi-Fi connectivity available at all stages of the flight?
A: Wi-Fi connectivity is only available when the aircrafts is at an altitude of 10,000 feet or higher.
Q: How fast is the Wi-Fi connectivity speed?
A: You should experience speeds similar to the public Wi-Fi/WLAN connections available on the ground. But the actual bandwidth relies on several factors, including the satellite connection to the aircraft, the number of aircraft connected to the satellite, and the number of passengers concurrently using the service.
Q: Can I use YouTube or other streaming video services on Wi-Fi?
A: Yes, but you may experience occasional delays and buffering depending on your video resolution and the actual Wi-Fi bandwidth at the time of your use.
Q: I purchased Wi-Fi, but it was not available or not working on my flight. Where can I get a refund?
A: If you had pre-purchased Wi-Fi before your flight and wish to provide feedback or request a refund, please contact our Call Centre. If you purchased Wi-Fi onboard, please contact HotSpot Customer Care Centre (+49 228 939 2000 or email us at hotspotservice@telekom.de)