In-flight

Digital Inflight Portal for Customer Experience

ScootHub, an inflight portal accessible from passengers’ own mobile devices, was launched in December 2020 to transform the low-cost carrier inflight experience. Through the portal, passengers can play games, browse inspirational travel content, and more.

One of the key features of ScootHub is the interactive flight map where passengers can track their flight in real time. Passengers can also access other functions in Scoot Hub such as Gift-a-Greeting while in the air to their loved ones to remain connected. More functions will be introduced in phases in the near future – keep a lookout!

To recognise excellent customer service that exceeds our passengers’ expectations, Scoot rolled out an internal awareness campaign in August – October 2019 that celebrated cabin crew who demonstrate five main service values. These are Cheerful, Courteous, Caring, Considerate and Conscientious, which we use to guide our cabin crew in their approach to passenger service.

The campaign was adapted into a training program for cabin crew from July 2020, further building upon the main service values. The training equipped cabin crew to demonstrate positive service behaviours, understand and respond to passengers and their needs, and manage service challenges.

In November 2019, Scoot rolled out a new-and-improved design for our ready-to-eat inflight meals. The meal packaging features an easy-to-peel top cover, addressing customer feedback that the older inflight meal packaging made it inconvenient for customers to enjoy their meal.

In 2021, Scoot introduced a new packaging featuring a leak-resistant lid, allowing Scoot to introduce new dishes such as soups and gravy-rich items.