Baggage didn’t arrive with you? Let's get it back!
Scoot aims to deliver your checked luggage to your flight’s destination reliably.
If you arrive at your destination but your checked baggage has been delayed, please report this to our Lost & Found office before leaving the airport. Rest assured that we will do everything we can to assist and have your baggage returned to you as soon as possible.
You will need to complete a Property Irregularity Report to describe your bag in detail, together with your temporary/permanent contact details and address. This information will help us trace and locate your bag.
Here are some useful steps to keep in mind:
Upon completion of the report, you will receive:
1. A copy of your Property Irregularity Report
2. Report reference number (Baggage Tracing System)
3. Baggage Claim Questionnaire
When your baggage is found, our Ground Handler will notify you as soon as possible and arrange for delivery to the address specified, subject to local customs regulations. Alternatively, you may collect your baggage from us at the airport.
Keep track of your baggage tracing status
Your baggage details have been entered into our worldwide computerized baggage tracing system. The Property Irregularity Report which has been raised will enable you to track the progress of your case.
You can check the status of your baggage, and as needed, you may modify the delivery address and your contact information here
File reference = Property Irregularity Report number
Name = Passenger’s Last Name/Surname
If there are any other issues, please get in touch with us through the respective Lost and Found offices listed here .
Your baggage will be deemed missing once it is not located within 7 days of your arrival. Please refer to Baggage Claim Procedure for your onward action.
Baggage arrived damaged? Let us make it right!
If your checked baggage arrives damaged, you will need to report the damage within 7 days of receiving your bag. Our appointed claims adjustor, Charles Taylor Aviation, will assess the damage and attend to the claim, subsequently keeping you informed
of the outcome.
You will need to complete a Property Irregularity Report at our Lost & Found office located at the Arrival Hall.
Upon completion of the report, you will receive:
1. A copy of your Property Irregularity Report
2. Report reference number
3. Baggage Claim Questionnaire
Please refer to Baggage Claim Procedure for your onward action.
Baggage Claim Procedure
We encourage you to check out Scoot's Conditions of Carriage for general exclusions on baggage claims before your submission.
If you have done the checks and would like to submit the claim, please ensure that your claims reach us by the stipulated time frames upon your completion of journey with Scoot:
- 7 days for damaged baggage
- 21 days for delayed baggage
Document required for claim submission:
- Copy of Property Irregularity Report
- Completed Baggage Claim Questionnaire (please download it here if you need extra)
- Any relevant supporting document
All claims for damaged or delayed baggage are to be addressed to:
Scoot Pte Ltd
c/o Charles Taylor Aviation
140 Cecil Street
#15-00 PIL Building
Singapore 069540
Fax: +65 6423 0150 | Email: scootclaims@ctplc.com
Do indicate the full details of your missing baggage and its content. You are also required to provide the necessary supporting documents, as described in the Baggage Claim Questionnaire.
Insurance
If you have purchased a travel insurance policy to cover your recent travel, you can consider making a claim against your travel insurance policy, which may provide you with a more comprehensive insurance coverage.
Scoot Service Partner
Singapore
Telephone number: +65 6597 4500
Email Address: lostnfound_baggage@sats.com.sg
Operating hours (local time): 0700 - 2359
Operating days: All days
Athens
Telephone number: +30 210 3530564
Email Address: athlostandfound@skyserv.aero
Operating hours (local time): 0800 - 2000
Operating days: All days
Amritsar
Telephone number: +91-8288846051
Email Address: tratq.mhb@indothai.in
Operating hours (local time): 1000 - 1700
Operating days: All days
Bangkok
Telephone number 1: 66 (0) 2 1344357-58 Telephone number 2: +66 (0) 2 1346765
Email Address 1: bfsll@bfsasia.com
Email Address 2: bfsllspvrs@bfsasia.com
Operating hours (local time): 24hrs
Operating days: All days
Bangkok (Don Mueang)
Telephone number 1: +666641825390
Email Address: dmkll@aotga.com
Operating hours (local time): Monday - Friday: 0800 -2400
Saturday - Sunday: 1300 - 2400Operating days: All days
Berlin
Telephone number: +493031198251
Operating hours (local time): 07:00-23:00
Email Address: lostandfound.txl.wpas.servicecenter@wisag.de
Operating days: All days
Cebu
Telephone number: +63 9178139921
Email Address: cbu_cebu@pagss.com
Operating hours (local time): 0700-1600
Operating days: All days
Changsha
Telephone number 1: +86073184799650
Telephone number 2: 15274890712
Email Address: hhaln8x@126.com
Operating hours (local time): 0830 - 0100
Operating days: All days
Chennai
Telephone number: +044-22566041
Email Address: mhb.tzmaa@bhadra.in
Operating hours (local time): 1000 - 1700
Operating days: All days
Chiang Mai
Telephone number 1: +6653 922461 Telephone number 2: +6693 5740995
Email Address: cnx-ll@bags-groundservices.com
Operating hours (local time): 0800 - 2200
Operating days: All days
Clark
Telephone number: +639178301585
Email Address: llcrk@dnata.com.ph
Operating hours (local time): 1200 - 1900
Operating days: All days
Coimbatore
Telephone number: +918903871857
Email Address: Aiatsl.cjbtr@gmail.com
Operating hours (local time): 1700 - 0100
Operating days: All days
Denpasar (Bali)
Telephone number: +623619351171
Email Address: ll.dps@gapura.id
Operating hours (local time): 0600 - 0200
Operating days: All days
Guangzhou
Telephone number: +86 20 2823 0102
Email Address: gbialf@126.com
Operating hours (local time): 24hrs
Operating days: All days
Haikou
Telephone number: +86 898 6996 6702
Email Address: fhdfhkfgslkfwbgjxc@hnair.com
Operating hours (local time): 24hrs
Operating days: All days
Harbin
Telephone number: +86 451 87753714
Email Address: hrbgjxc@163.com
Operating hours (local time): Flights day only
Operating days: Flights day only
Hat Yai
Telephone number: 66 935740060
Email Address: hdy-ll@bags-groundservices.com
Operating hours (local time): 0700 - 1700
Operating days: All days
Hanoi
Telephone number: +84 2435876514
Email Address: lostandfound@hgs.vn
Operating hours (local time): 0800 - 2200
Operating days: All days
Hangzhou
Telephone number: +86 571 86662530 #5#1
Email Address: 1793079739@qq.com
Operating hours (local time): 0815 - 2200
Operating days: Flight days only
Hong Kong
Telephone number 1: +852 21802120 Telephone number 2: +852 21802121
Email Address: bagsvcs@has.com.hk
Operating hours (local time): 0700 - 2400
Operating days: All days
Hyderabad
Telephone number 1: +040 666603016 Telephone number 2: +040 666603017
Email Address: lostfound.hyd@aisats.in
Operating hours (local time): 1000 - 1600
Operating days: All days
Jeddah
Telephone number: +966 (0) 552 54 7278
Email Address: JED.LostAndFound@Swissport.com
Operating hours (local time): 24hrs
Operating days: Daily
Kaohsiung
Telephone number: +88678061477 EXT 6223/6275/6276
Email Address: KHHLNF@EVAAIR.COM
Operating hours (local time): 0800 - 2300
Operating days: All days
Krabi
Telephone number: +66 66(0)61-1720716
Email Address: kbvll@bags-groundservices.com
Operating hours (local time): Monday, Friday, and Sunday: 0900 - 2230
Tuesday, Wednesday, Thursday, and Saturday: 0900 - 1700
Operating days: All days
Kuching
Telephone number: +019-2758069
Email Address: kchops@pos.com.my
Operating hours (local time): 0900 - 2300
Operating days: All days
Kuantan
Telephone number: +609-539 3039
Email Address: kualnf@pos.com.my
Operating hours (local time): 0830 - 1800
Operating days: All days (Closed every Saturday)
Kuala Lumpur
Telephone number: +603-87785787
Email Address: lcctbgesvcs@pos.com.my
Operating hours (local time): 0600 - 0200
Operating days: All days
Kota Bharu
Telephone number: +609-7738039
Email Address: Kotabharu.operation@pos.com.my
Operating hours (local time): 0830 - 1800
Operating days: All days
Langkawi
Telephone number: +604-9559141
Email Address: lgkops@pos.com.my
Operating hours (local time): 0800 - 2200
Operating days: All days
Luang Prabang
Telephone number: +856 71 212460
Email Address: lpqkkqv@laoairlines.com
Operating hours (local time): 0800 - 2000
Operating days: All days
Macau
Telephone number: 853 2886-1111 EXT.1204/1205
Email Address: lostandfound.mfm@menziesaviation.com
Operating hours (local time): 0900 - 0000
Operating days: All days
Manila
Telephone number: 632-879-5370
Email Address: bagsvcs@dnata.com.ph
Operating hours (local time): 0900 - 0000
Operating days: All days
Melbourne
Telephone number: 1800 452 308
Email Address: baggageservices@dnata.com
Operating hours (local time): 24hrs
Operating days: All days
Nanchang
Telephone number: +86 791 8765 2586
Email Address: 2220738858@qq.com
Operating hours (local time): 0730 - 2400
Operating days: All days
Nanjing
Telephone number: +86 25 69821330
Operating hours (local time): 0900 - 2200
Operating days: All days
Ningbo
Telephone number: +86 574 87427311
Email Address: 1981064266@qq.com
Operating hours (local time): 0800 - 2200
Operating days: All days
Nanning
Telephone number: +86 771 2885678
Email Address: 932358990@qq.com
Operating hours (local time): 0800 - 0000
Operating days: All days
Osaka (Kansai)
Telephone number: +81 72 455 3091
Operating hours (local time): 0900 - 1900
Operating days: All days
Palembang
Telephone number: +62-821 8600 0747
Email Address: plmllga@gmail.com / eka.safitri@gapura.id
Operating hours (local time): 0700 - 2200
Operating days: All days
Pekanbaru
Telephone number: 085272556604
Email Address: pkullgp@gmail.com
Operating hours (local time): 0600 - 0000
Operating days: All days
Penang
Telephone number: +604-6301020
Email Address: pospen.mlo@pos.com.my
Operating hours (local time): 0900 - 1700
Operating days: All days
Perth
Telephone number: 0467 793 838
Email Address: bags_per@menziesaviation.com
Operating hours (local time): 0500 - 0300
Operating days: All days
Phuket
Telephone number 1: +66 76 351 721 Telephone number 2: +66 93 574 0075
Email Address: llhkt@bags-groundservices.comy
Operating hours (local time): 24hrs
Operating days: All days
Qingdao
Telephone number: +86 532 83788361
Email Address: GUOJIXINGCHA@163.com
Operating hours (local time): 0730 - 2230
Operating days: All days
Sapporo (Hokkaido)
Telephone number: +81 123 46 2681
Operating hours (local time): 0930 – 1700
Operating days: All days
Seoul (Incheon)
Telephone number: +82 10 8447 5701
Email Address: icnpaxll@gmail.com
Operating hours (local time): 1300 - 1800
Operating days: All days
Shenyang
Telephone number: +86 24 31929099
Email Address: SHEXINGCHA@163.com
Operating hours (local time): 0800 - 2300
Operating days: All days
Saigon
Telephone number: +84 28 38488769
Email Address: lostandfound@sags.vn
Operating hours (local time): 0800 - 0000
Operating days: All days
Surabaya
Telephone number: +6281233145389
Email Address: gapurasubtr@gmail.com
Operating hours (local time): 0700 - 1400
Operating days: All days
Sydney
Telephone number: 1800 452 308
Email Address: baggageservices@dnata.com
Operating hours (local time): 24hrs
Operating days: All days
Taipei
Telephone number: +886 3 351 7771
Email Address: CASLNF@EVAAIR.COM
Operating hours (local time): 0830 - 2230
Operating days: All days
Tianjin
Telephone number: +86 22 2490 6929
Email Address: tjkyxc@126.com
Operating hours (local time): 0700 - 2200
Operating days: All days
Tokyo (Narita)
Telephone number: +81 70 6569 8217
Email Address: trllnrtfmg@fmg.sc
Operating hours (local time): 0830 - 1230
Operating days: Flights Day only
Trichy
Telephone number: +919384122943
Email Address: trztrops@bhadra.inu
Operating hours (local time): 0900 - 1700
Operating days: All days
Trivandrum
Telephone number 1: +91471 2508616
Telephone number 2: +918086855085
Email Address: Lostandfound@aisats.in
Operating hours (local time): 0700 - 1900
Operating days: All days
Vientiane
Telephone number: +85621520025
Email Address: lnf_ljats@outlook.com
Operating hours (local time): 0800 - 2400
Operating days: All days
Visakhapatnam
Telephone number: +919391843499
Email Address: aiatsl.scoot@gmail.com
Operating hours (local time): 1500 - 2359
Operating days: Monday, Wednesday, Friday, Saturday and Sunday
Wuhan
Telephone number: +86 27 65590114
Email Address: WHGJXLCX@163.com
Operating hours (local time): 0900 - 1700
Operating days: All days
Wuxi
Telephone number: +86 510 85323007
Email Address: wuxiairport_zhiji@163.com
Operating hours (local time): 0830 - 2300
Operating days: All days
Xi'an
Telephone number: +86 29 88796541
Email Address: XIYGJXCYOUXIANG@163.COM
Operating hours (local time): Flights day only
Operating days: Flights day only
Zhengzhou
Telephone number: 0371 58518831
Email Address: 2470903630@qq.com
Operating hours (local time): 0900 - 2400
Operating days: All days