Supported Special service Request for Airline Partners
Special Service Requests can be availed through airline partner platform or via Scoot’s Manage My Booking. Frequent Flyer (SSR FQTV) is not supported on Scoot’s Manage My Booking.
SSR | Type | Description | Format example accepted* |
INFT | Passenger | Infant must be less than 2 years of age for the flight. | SSR INFT TR NN1 <TR flight details>-1<adult pax>.<INFT name> <Infant date of birth>
SSR INFT TR NN1 SINNRT898A01DEC-1DOE/JANE MRS.DOE/BABY MISS 12DEC20 |
CHLD | Passenger | Adding a child passenger to a booking. Refer to Passenger details section for more information | SSR CHLD TR HK1/<child date of birth>-1<Child name>
SSR CHLD TR HK1/17JUN15-1DOE/JOHNNY MSTR |
| BLND | Passenger Information | For passenger with impaired eyesight | SSR BLND SSR SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR BLND SSR SQ NN1 SINNRT898A01DEC-1DOE/JANE MRS |
| DEAF | Passenger Information | For passenger with impaired hearing | SSR DEAF SSR SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR DEAF SSR SQ NN1 SINNRT898A01DEC-1DOE/JANE MRS |
DOCS | Passenger Information | Adding passenger data to the booking. (E.g.: Date of birth, passenger gender, Passport) | Passenger information:
SSR DOCS TR HK1///SGP/23JUL99/M//DOE/JOHN MR-1 DOE/JOHN MR
Passenger passport information:
SSR DOCS TR HK1/P/SIN/P1234/SIN/23JUL99/M/31DEC30/ DOE/JOHN MR-1 DOE/JOHN MR |
DOCA | Passenger Information | Passenger Address Information (ex: Residence address, Destination address) | |
DOCO | Passenger Information | Passenger other travel related information (ex: Visa Number, Redress Number, Known Traveler Number) | |
CTCE | Passenger Contact Information | Passenger’s contact email in case of schedule changes | SSR CTCE TR HK1/<email address>-1<pax surname>/<pax given name>
SSR CTCE TR HK1/SAMPLE..EMAIL//FLYSCOOT.COM-1DOE/JANEMRS |
CTCM | Passenger Contact Information | Passenger’s contact mobile in case of schedule changes | SSR CTCE TR HK1/<mobile number>-1<pax surname>/<pax given name>
SSR CTCM TR HK1/496987654321/DE-1DEEN/MICHELLEMRS |
CTCR | Passenger Contact Information | If passenger refuses to give contact information away. | SSR CTCR TR HK1/REFUSED-1<passenger name>.<reason for refusal>
SSR CTCR TR HK1/REFUSED-1DOE/JOHN MSTR.CHILD PAX |
FQTV | Passenger Information | Passenger’s frequent flyer details. Added for informational purposes only. | SSR FQTV SQ HK/<Frequent flyer no.>- 1<pax surname>/<pax given name>
SSR FQTV SQ HK/SQ8855527276-LIM/KAI LING MRS |
| GRPF | Passenger Information | Group fare basis information | SSR GRPF SQ <Farebasis> <Segment> SSR GRPF SQ – SPA FARE <currency> <FareAmount> <SQ flight details>
SSR GRPF SQ G1STIER1 SINIST SSR GRPF SQ - SPA FARE SGD 400 SQ392/22NOV |
| GRPS | Passenger Information | Group Name | SSR GRPS YY TCP<Pax count><Group Name>
SSR GRPS YY TCP40 SITA/TOUR |
AVML BBML BLML DBML FPML GFML HFML HNML KSML LCML LFML LPML LSML MOML NLML ORML RVML SFML SPML VGML VJML VLML VOML | Passenger Preference | Passenger’s preferred meals. | SSR <Meal SSR Code> SQ NN<No. of pax> <TR flight details> SSR <Meal SSR Code> SQ NN1 <TR flight details>-1<pax surname>/<pax given name>
SSR AVML SQ NN1 SINNRT898A01DEC SSR VGML SQ NN1 SINNRT898A01DEC-1DOE/JOHN |
| MEDA | Assistance items | Medical case | SSR MEDA SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR MEDA TR NN1 SINNRT898A01DEC-1DOE/JOHN MR |
| PETC | Passenger Preference | Passenger’s pets on board | SSR PETC SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR PETC TR NN1 SINNRT898A01DEC-1DOE/JOHN MR |
| RQST | Passenger Preference | Passenger’s seat | SSR RQST TR NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR RQST TR NN1 SINNRT898A01DEC-1DOE/JOHN MR |
OTHS | Other request | Other requests or comments | SSR OTHS TR <free text>
SSR OTHS TR THIS IS JUST A COMMENT |
TKNE | Ticket | Ticket electronic | SSR TKNE TR HK1 SINNRT898A01DEC-1DOE/JOHN MR.6180000000100C1 SSR TKNE TR HK1 SINNRT898A01DEC-1DOE/JOHN MR.6290000000100C1 |
| WCHC | Passenger Information | Passenger is totally immobile | SSR WCHC SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR WCHC TR NN1 SINNRT898A01DEC-1DOE/JOHN MR |
| WCHR | Passenger Information | Passenger can ascend/descend steps and make own way to/from cabin seat, but requires wheelchair for distance to/from aircraft | SSR WCHR SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR WCHR TR NN1 SINNRT898A01DEC-1DOE/JOHN MR |
| WCHS | Passenger Information | Passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat | SSR WCHS SQ NN1 <TR/SQ* flight details>-1<pax surname>/<pax given name>
SSR WCHS TR NN1 SINNRT898A01DEC-1DOE/JOHN MR |
Other enquiries, please direct to
sales@flyscoot.com