Scoot GDS Guide English Version
Disclaimer:
This guide is to facilitate your booking experience. Please refer to our Conditions of Carriage for more information. For agents booking pure TR on 618 ticket, you can refer to Scoot's Business Rules and Policies for more information.
Contents
Ancillary Products and Services (Optional Extras)
GDS Participation
Scoot (TR) is available in the following GDS:
Amadeus (1A)
Sabre (1S)
Abacus (1B)
Infini (1F)
Galileo (1G)
TravelSky (1E)
Fare Structure
ScootPlus | ||
Fare Type | Regular | Private |
Fare Classes | Z C J D | I |
Checked-In Baggage | 30kg | |
Cabin Baggage | Limited to 2 pieces including a laptop or handbag with combined weight not exceeding 15kg. | |
Eligibility | All Agents | Selected Partners |
Economy (FlyBagEat) applies to Global Routes | ||
Fare Type | Regular | Private |
Fare Classes | R P F A S Y B M H W N X O | Q E T V L K G |
Checked-In Baggage | 30kg | |
Cabin Baggage | Limited to 2 pieces including a laptop or handbag with combined weight not exceeding 10kg. | |
Eligibility | All Agents | Selected Partners |
Economy (FlyBagEat) applies to China, Hong Kong and Macau Routes* | ||
Fare Type | Regular | Private |
Fare Classes | S Y B M H W N X O | R P F A Q E T V L K G |
Checked-In Baggage | 30kg | |
Cabin Baggage | Limited to 2 pieces including a laptop or handbag with combined weight not exceeding 10kg. | |
Eligibility | All Agents | Selected Partners |
* Booking must be made at least 3 days prior to departure
Bookings made through GDS are offered FlyBagEat Product that comes with 30kg baggage and a meal. To book Fly and FlyBag fares, agents can visit our website.
Scoot does not accept Group booking (‘G’ fare class) via GDS – Refer Scoot’s Group Bookings Guide.
Agents can get more advantageous fares by signing up with Scoot . To sign-up, please go to link.
Connecting Flights
Through check-in is available only for connecting flights. Flights must be booked as Origin and Destination in one command to be tagged as a connecting flight.
TR SOLD IN CNX WITH MUST BE CXL TOGETHER will be returned to indicate the flight as a connection.
E.g:
TR 659 SOLD IN CNX WITH 288 MUST BE CXL TOGETHER
TR 288 SOLD IN CNX WITH 659 MUST BE CXL TOGETHER
Connecting flights must be cancelled together. If there is a change on one segment, the entire connecting flight must be cancelled and rebooked.
Scoot does not allow mix cabin class for connecting flights.
E.g.: SYD-SIN (ScootPlus), SIN-HKT (Economy).
Passenger Details
Adult |
Adult titles are MR (male), MRS and MS (female). If a party has two passengers with the same name, differentiate them (e.g. adding different title or middle initial), as booking will be rejected if this occurs. If the passenger's names are the same and unable to differentiate them based on title or middle initial, agent has to interchange the second passenger's given name and surname
E.g.: Jamal Tan, Jamal Tan First passenger : 1TAN/JAMAL MR Second passenger: 1JAMAL/TAN MR For a passenger with compound names, remove the spaces if the name is listed as first name in the passport. E.g.: James Robert Bryce-Buchanan should be listed as 1BRYCEBUCHANAN/JAMESROBERT MR If the name Robert is listed as a middle name in the passport, it should be listed as 1BRYCEBUCHANAN/JAMES ROBERT MR For passenger with single name, indicate FNU if first name is unknown or LNU if last name is unknown E.g.: Last Name : Aminah First Name : Unknown
For passenger with single initial as the given name or surname, combine first and last name together as surname and use the title as the first name E.g.:Jacob/A Mr, B/John Mr
Scoot supports maximum 32 characters in each name field (first name & last name). If passenger’s name exceeds this limit, agent must split the names up between the available fields accordingly. |
Child |
Child titles are MSTR (male) and MISS (female). Child can be booked up to eleven (11) years of age. SSR CHLD must be included for the pax to qualify as a child passenger. Scoot does not allow Unaccompanied Minors (UNMR) to be sold in GDS. Agents must log into
SkyAgent to book for UNMR.
|
Infant |
INFT titles are MSTR (male) and MISS (female). Infants must be less than two (2) years of age at date of flight departure. Infants can be booked using the SSR INFT entry and must always be associated to an Adult passenger. INFT should also be ticketed. Scoot does not authorize uplifting of a child using infant tickets. If an infant passenger turns two (2) years old on the return flight, agent must book the return flight on a separate PNR with the correct passenger type. Infant with Seat is not supported. If the Infant SSR cap is reached, request will be rejected. Agent must wait for confirmed (‘HK’) status returned for INFT before ticket issuance. |
Contact Details
Scoot requires contact details to be included, at point of booking, to allow the airline a means to contact passenger/agent in the event of a disruption or delay. To add mobile number and email address, use SSR CTCM and SSR CTCE format respectively.
Refer to table below for GDS key entry formats:
GDS | OSI format | SSR Format |
Amadeus | OS TR CTCM SIN 6592291111 OS TR CTCE EMAIL..ADDRESS//AGENT.COM | SR CTCM-6592291111 SR CTCE-EMAIL..ADDRESS//AGENT.COM |
Sabre / Abacus / Infini | 3OSI TR CTCE EMAIL..ADDRESS//AGENT.COM 3OSI TR CTCM SIN 6592291111 | 3CTCE/EMAIL..ADDRESS//AGENT.COM-1.1 3CTCM/61412999999-1.1 |
Galileo | >SI.TR*CTCM SIN 6592291111 >SI.TR*CTCE EMAIL..ADDRESS//AGENT.COM | >SI.P1/SSRCTCMTRHK1/6592291111 >SI.P1/SSRCTCETRHK1/EMAIL..ADDRESS//AGENT.COM |
Travelsky | OSI TR CTCM SIN 1234567890/P1 OSI TR CTCE EMAIL..ADDRESS//AGENT.COM /P1 | SSR CTCM TR HK1 61412999999/P1 SSR CTCE TR HK1 EMAIL..ADDRESS//AGENT.COM/P1 |
Enter phone format as country dialling code first, then mobile/ cell number with leading zero removed. E.g.: If mobile number is 92291111 with Singapore country code +65, enter as 6592291111.
Always include city code, where applicable, when indicating phone number.
When entering an email address use // in place of @, and .. in place of _
E.g.: EMAIL..ADDRESS//AGENT.COM = EMAIL_ADDRESS@AGENT.COM
Use the applicable carrier code in the key entry, i.e. TR.
Entries can be passenger-associated (e.g. P1, N1, -1.1).
OSI CTCM and OSI CTCE formats are also supported.
Should passenger wish to opt out from being contacted, kindly send SSR CTCR with agent contact details in OSI CTCM format.
Recommended:
Agent who initially booked the flight should be the only one updating the PNR. Changing IATA organization could cause a possible reprice. Agent should check with airline to verify no reprice has occurred.
Email Itinerary Request
Applicable to pure TR on 668 and 618 tickets
Scoot does not support the sending of itineraries for bookings created via GDS. Itinerary can only be generated by travel agents via GDS.
Holds (Ticket Time Limit)
Scoot will return the actual Holds (time limit) in an SSR after the booking has been committed.
Agents must refer to CAT 5 restrictions filed in ATPCO for the rules on hold period.
Bookings can be made up until 4 hours prior to departure (subject to markets).
The hold applicable to the first sector governs the entire booking.
If a hold expires, flights need to be re-booked in a new PNR.
All passenger and segments must be ticketed for the booking to be confirmed. Otherwise, itinerary will be cancelled due to payment due.
Sample response from TR wherein xx is the GDS system code:
SSR ADTK xx TO TR ON/BEFORE 08OCT 1338Z OTHERWISE WILL BE XLD
SSR OTHS xx MOST FARES EXCL GOV FARES REQUIRE TKT WITHIN 24 HRS
SSR OTHS xx ITIN CONFIRMED - MUST PROVIDE PAYMENT
SSR OTHS xx SUBJ CXL ON/BEFORE
08OCT 1338Z WITHOUT PAYMENT
Please contact your GDS helpdesk for more information.
Electronic Ticketing
Scoot does not support ticketless bookings for GDS channels.
Scoot issues on TR-668 stock in BSP markets.
BSP Markets | |
Australia China Cyprus Germany Greece Hong Kong India Japan | S. Korea Philippines Saudi Arabia Singapore Taiwan Thailand Vietnam |
Travel agent must sign up with Scoot for Skyagent and BSP authority.
To register:
For Skyagent, visit here.
For BSP authority, visit here and return completed BSP application form with supporting documents to
Prior to ticketing, agents must ensure that any unwanted segments are deleted from the PNR.
Tickets are non-refundable. Ticket for cancelled pax will not be refunded.
TR does not support ticket revalidation, only ticket reissuance.
Scoot supports SSR TKNE format only.
Scoot supports Cash and Credit Card form of payment via BSP.
For more information, please refer to Credit Cards section below.
Scoot’s partnership with Hahn Air (HR) enables Travel Agents to book TR flights using HR’s ticket stock (169). For more info, please visit Hahn Air’s website by clicking here.
For Scoot’s non-BSP countries, please ensure fare quotes have HR as the validating carrier. Settlement of Scoot fares on Hahn Air tickets will be between the ticketing agent and Hahn Air through the ticketing agent’s local BSP/ ARC.
The amount charged will be the fare on the ticket. Fares auto-quoted and issued on Hahn Air tickets are guaranteed. Ensure that you commit the booking and receive a confirmation back from Scoot before you issue the ticket. The segment will be in confirmed (‘HK’) status and you will receive the Scoot record locator with an SSR comment stating the booking is confirmed, along with the Holds (time limit) that you need to ticket the booking before cancellation.
Scoot cannot issue or reissue tickets on agent’s behalf. All ticket handling needs to be performed by the ticketing agent or your consolidator. Ticketing questions should be directed to your GDS helpdesk or Hahn Air support desk.
Credit Cards
Credit cards (Amex/ Mastercard/ Visa) are supported as a form of payment in the following markets:
Market | Amadeus | Abacus | Sabre | Galileo | Worldspan | Travelsky | Infini | Apollo |
Australia | ✓ | ✓ | ✓ | ✓ | ||||
China | ||||||||
Cyprus | ✓ | ✓ | ✓ | |||||
Germany | ✓ | ✓ | ✓ | ✓ | ||||
Greece | ✓ | ✓ | ✓ | ✓ | ||||
Hong Kong | ✓ | ✓ | ✓ | ✓ | ✓ | |||
India | ||||||||
Japan | ✓ | ✓ | ||||||
S. Korea | ||||||||
Philippines | ✓ | ✓ | ✓ | ✓ | ✓ | |||
Saudi Arabia | ✓ | ✓ | ✓ | ✓ | ||||
Singapore | ✓ | ✓ | ✓ | ✓ | ||||
Taiwan | ✓ | ✓ | ✓ | ✓ | ✓ | |||
Thailand | ✓ | ✓ | ✓ | ✓ | ✓ | |||
Vietnam |
Currency
Scoot bookings won’t always be charged in the same currency as your GDS PNR.
If you’re a registered agent of Scoot and based in a country Scoot operates to, Scoot will generally use the currency where your registered office is located.
If you’re not a registered agent of Scoot, Scoot will generally use the currency of the departure point of the first Scoot sector in your itinerary.
Special Service Requests
The following special services can be requested on Scoot through the GDS with an SSR entry:
SSR | Description |
INFT | Adding an infant under 2 years of age to a booking. |
CHLD | Adding a child passenger to a booking. Refer to Passenger details section for more information |
DOCS | Adding passenger passport data to the booking. (E.g.: Approved non-standard identity documents used for travel, Identity Card, Passport Card, Passenger Passport) |
DOCA | Passenger Address information (ex: Residence address, Destination address) |
DOCO | Passenger Other travel related information (ex: Visa Number, Redress Number, Known Traveller Number) |
FQTV | Frequent Traveller |
OTHS | Other Requests |
TKNE | Ticket Electronic |
Scoot only accepts Krisflyer number for FQTV. Agents must indicate Krisflyer number through SSR FQTV
Infant with Seat is not available through GDS.
Fees and Taxes
All government authorities impose taxes on air transportation. These taxes are charged at the discretion of each country’s government authority and may be adjusted from time to time to account for inflation and/or currency fluctuation. Some types of government taxes may not be included in your all-in fare and must be paid separately from your booking.
Any change in the booking can incur fees. To know what fees are applied, please visit our website.
Ancillary Products and Services (Optional Extras)
Ancillaries and Special Assistance can be booked and/or purchased through ManageMyBooking or Scoot Sales Ops Team (sales@flyscoot.com).
GDS bookings come with 30KG baggage and a meal. This will be reflected in TR system at least 2 hours after ticketing.
Generic meals will be offered for bookings made through GDS. Visit ManageMyBooking to choose a different meal. Additional fees may apply depending on the meal chosen.
Meals are subject to availability.
Board Me First
Wi-fi
Snooze Kit
Special Assistance: Agent may contact Scoot Sales Ops Team sales@flyscoot.com
E.g.: Supplementary Oxygen, Wheelchair, Guest with Disabilities, Guest with Health Issues (*please provide necessary specification for equipment-related assistance and degree of such assistance required)
To access PNR from ManageMyBooking, kindly indicate the following details:
TR booking reference number (six alphanumeric record locator)
Passenger first name
Passenger last name
Origin city
Destination city
Seats
All Scoot flights have allocated seating. Seat preferences for FlyBagEat fares can be requested through ManageMyBooking or contact Scoot Sales Ops Team (sales@flyscoot.com) for further assistance.
Seat preferences for ScootPlus fares are free-of-charge and can be assigned via ManageMyBooking or contact Scoot Sales Ops Team (sales@flyscoot.com) for further assistance.
Scoot Sales Ops Team (sales@flyscoot.com) will execute Special Service Request (SSR) made by travel agent for all GDS bookings or contact Scoot Sales Ops Team (sales@flyscoot.com) for further assistance.
Updating Itinerary
Flight Changes
Flight, date and time changes should be made through the GDS.
- Change in origin and destination is strictly not allowed. Only flight date change is allowed.
- Flight change with ticket reissuance is allowed up to four hours before departure date.
- For changes made to bookings on hold and not yet ticketed, no fees will be charged. Only bookings that have been confirmed and ticketed are subject to change fees and fare differences.
- For involuntary schedule change, kindly contact sales@flyscoot.com for rebooking enquiries
- If agent changes the flight due to involuntary change, ticket re-issuance is required.
To change a flight:
- Delete the old and add the new flight in the same transaction in order to be charged correctly. After end record, a confirmation response (‘HK’ status) should be received against the new flight.
Note that every end record will result in a fee charged. This includes but is not limited to cancelling a segment that was previously added but not ticketed.
- If flight has negative status (UC/NO), check the response. Airline responses contain the reason. If the class sold is not available, kindly select a different class.
- Ticket reissuance is required for any changes made to current booking.
- Fare and tax differences apply. Agent must include fare and tax differences on the new ticket.
- Fees will be charged and collected via OC tax code.
- If you encounter any issues with the booking changes, contact your GDS Helpdesk first before reaching out to sales@flyscoot.com.
For multiple party PNR:
If one of the passengers wants to fly on a different flight/ date, divide the passenger out first before performing date/ flight changes.
After dividing out passenger, indicate contact details of pax in child PNR.
For more information on fees, kindly refer here.
Name Changes
- Name change is strictly prohibited for all bookings effective 26 September 2024. Please kindly contact sales@flyscoot.com for further enquiries and assistance.
- Name change is not allowed for agents booking pure TR on 618 ticket. For more information, please visit our Business Rules and Policy.
Void
Void action is permitted up to 23:59 of the same day as ticket issuance.
Once a ticket has been voided, agent must cancel the segment/ PNR. Failure to do so will incur a penalty.
Cancellations
Scoot does not allow cancellation of bookings once confirmed and ticketed.
If the TR segments in a GDS PNR are all cancelled, TR considers the booking cancelled completely and agent will have to create a new PNR.
If TR does not reply with an ‘HK’ status on the segment(s), PNR must be cancelled immediately before agent attempts to book the same TR segment(s) in a different channel or GDS platform.
Refunds
Scoot fares are not refundable. Cancellations, refunds and credits are not permitted at any time – should you require assistance, please write to
Please do not cancel the booking as that would nullify the transaction and refund cannot be processed. Please contact our Call Centre or write to:
Scoot Pte Ltd
Changi Airport Post Office, PO Box 89
Singapore 918143
Other enquiries, please direct to
sales@flyscoot.com