Contact Email Required

As part of our continuous efforts to reach out to our customers in the event of a disruption or delay, Scoot requires contact details of passengers to be included at point of booking. Agent must add email address via SSR CTCE during the time of booking.

Scoot will continue to send over an ASC message for any scheduled change along with the email. The email address required allows us to send the unscheduled disruptions notice to passengers/agent.

Agents have the responsibility to inform passengers for any flight schedule changed but Scoot would like to help agents to inform the passengers in cases of disruption as well. Thus, we request agents always add in SSR CTCE for passenger email and OSI CTCE for agency’s email in TR bookings.

Should the passenger refuse to share contact information, the agent must indicate agent’s contact information via SSR CTCE or OSI CTCE line and be responsible in informing the passenger of any schedule change from Scoot.

Airline will not be held responsible for non-compliant agents.

Thank you for the cooperation.