Booking Changes

Oct 1, 2020, 16:00 PM

(Applicable to all partner airline selling Scoot) Booking changes should be made by the booking source.

Flight Changes

• All flight-related action such as:
   • Flight number change
   • Flight date change
   • Flight time change
   • Booking class change
   • Origin/destination (O/D) change
  can either be initiated by airline partners agents or directly by the customers.
• Ticket revalidation and reissuance is allowed and will be processed by Scoot.
• Airline partner agents should ensure to cancel unwanted TR flights after ticket revalidation or reissuance.
• If passengers did not show up for the departing TR flight, station should not re-use the same PNR to re-book the passenger for the next TR flight. A new PNR and a new ticket are required.
 
Name Changes

• Name changes and corrections are not allowed after passengers are ticketed.
• A new booking should be created for the passengers.

Splitting Parties

• When a passenger in a multiple party booking wants to travel separately, the airline partner agents must divide the passenger out from the main booking.
• Airline partner agents should ensure that a split-out (child)TR booking is created before proceeding with further changes.
   • Airline partner agents should cancel the original and child booking and create a new booking if there is no confirmation from TR.
• If booking changes are done, airline partner agents should either revalidate or reissue tickets.
   • Airline partner agents must include all fare and tax difference on the ticket if applicable.

Cancellations

• If the TR segments in an interline or codeshare PNR are all cancelled, TR considers the booking cancelled completely and agent will have to create a new PNR. 
• If the booking is fully cancelled, issued tickets should be voided.