(Applicable to pure TR on 668 and TR on other tickets)

Flight, date and time changes should be made through the GDS.

• Change in origin and destination is strictly not allowed. Only date change is allowed.

• Flight change with ticket reissuance is allowed up to 4 hours before departure date.

• For changes made to bookings on hold and not yet ticketed, no fees will be charged. Only bookings that have been confirmed and ticketed are subject to change fees and fare differences.

• Agents to reach out to their local SQ sales ops and follow SQ schedule change policy for 618 tickets.

• For involuntary schedule change, kindly contact sales@flyscoot.com for rebooking enquiries

• If agent changes the flight due to involuntary change, ticket re-issuance is required. For more information on the involuntary change, please refer to GDS Involuntary Schedule Changes.

To change a flight:

• Agent must obtain written permission from the Sales team for any waiver of rebooking fees, before executing the change via GDS. Otherwise, any change is subjected to date change fees and fare difference where applicable.

1. Delete the old and add the new flight in the same transaction in order to be charged correctly.

2. After End Record, a confirmation response (‘HK’ status) should be received against the new flight.

3. Do not attempt to make multiple changes to the flight and end record every time a change was made. Every end record or end transaction from the agent will result in a fee charged. Scoot will collect the unpaid fees from the agent.

• If the flight has a negative status (UC/NO), check the response. Airline response should contain the reason. Generally, it’s because the class sold is unavailable, so kindly select a different class.

• Reissuance of ticket is required for any changes made to the current booking.

• Fare and tax differences apply. Agent must include any fare and tax differences on the new ticket.

• Fees will be charged and collected via OC tax code.

• For bookings ticketed on 618, use CAT 16 for re-issuance and manually input the OC tax code and fee amount during ticketing.

• If you encounter any issues with the booking changes, contact your GDS Helpdesk first before reaching out to sales@flyscoot.com.

For multiple party PNR:

• If one of the passengers wants to fly on a different flight/date, divide the passenger out first before performing date/flight changes.

• After dividing out passenger, indicate contact details of pax in child PNR.

For more information on fees, kindly refer here.