GDS Business Rules and Policies
GDS Special Service Request
Applicable to pure TR on 668 and 618 tickets
Special Service Requests can be availed through GDS or via Scoot’s Manage My Booking.
When adding Special Service Requests via GDS, there are two ways: OSI Format or SSR Format. Scoot only supports SSR format for the following SSRs available on GDS:
SSR | Type | Description | Format example accepted* |
INFT | Passenger | Infant must be less than 2 years of age for the flight. | SSR INFT TR NN1 <TR flight details>-1<adult pax>.<INFT name> <Infant date of birth>
SSR INFT TR NN1 SINNRT898A01DEC-1DOE/JANE MRS.DOE/BABY MISS 12DEC20 |
CHLD | Passenger | Adding a child passenger to a booking. Refer to Passenger details section for more information | SSR CHLD TR HK1/<child date of birth>-1<Child name>
SSR CHLD TR HK1/17JUN15-1DOE/JOHNNY MSTR |
DOCS | Passenger Information | Adding passenger data to the booking. (E.g.: Date of birth, passenger gender, Passport) | Passenger information:
SSR DOCS TR HK1///SGP/23JUL99/M//DOE/JOHN MR-1 DOE/JOHN MR
Passenger passport information:
SSR DOCS TR HK1/P/SIN/P1234/SIN/23JUL99/M/31DEC30/ DOE/JOHN MR-1 DOE/JOHN MR |
DOCA | Passenger Information | Passenger Address Information (ex: Residence address, Destination address) | |
DOCO | Passenger Information | Passenger other travel related information (ex: Visa Number, Redress Number, Known Traveler Number) | |
CTCE | Passenger Contact Information | Passenger’s contact email in case of schedule changes | SSR CTCE TR HK1/<email address>-1<pax surname>/<pax given name>
SSR CTCE TR HK1/SAMPLE..EMAIL//FLYSCOOT.COM-1DOE/JANEMRS |
CTCM | Passenger Contact Information | Passenger’s contact mobile in case of schedule changes | SSR CTCE TR HK1/<mobile number>-1<pax surname>/<pax given name>
SSR CTCM TR HK1/496987654321/DE-1DEEN/MICHELLEMRS |
CTCR | Passenger Contact Information | If passenger refuses to give contact information away. | SSR CTCR TR HK1/REFUSED-1<passenger name>.<reason for refusal>
SSR CTCR TR HK1/REFUSED-1DOE/JOHN MSTR.CHILD PAX |
FQTV* | Passenger Information | Passenger’s frequent flyer details. Added for informational purposes only. | SSR FQTV TR HK/<Frequent flyer no.>-<pax surname>/<pax given name>
SSR FQTV TR HK/SQ8855527276-LIM/KAI LING MRS |
OTHS | Other request | Other requests or comments | SSR OTHS TR <free text>
SSR OTHS TR THIS IS JUST A COMMENT |
TKNE | Ticket | Ticket electronic | SSR TKNE TR HK1 SINNRT898A01DEC-1DOE/JOHN MR.6680000000100C1 |
* Scoot only accepts Krisflyer membership number.
To know more about the format to add SSRs in your GDS system, please contact your GDS Helpdesk.
Infant with Seat
• Infant with seat is not supported for GDS channels.
• Request for infant with seat is not available on Manage My Booking.
Seats
• All Scoot flights have allocated seating. Seat preferences for Economy fares can be requested through Manage My Booking or contact Scoot Sales Ops Team (sales@flyscoot.com) for further assistance.
• Seat preferences for ScootPlus fares are free-of-charge and can be assigned via Manage My Booking or contact Scoot Sales Ops Team (sales@flyscoot.com) for further assistance.
Baggage
• Starting 15th September 2021, all new bookings created through GDS channel will be offered Baggage and Meal on our Economy fares
• This product comes with 30kg checked-in baggage (an upgrade from the previous 20kg) and a hot meal.
• ScootPlus and our Jeddah flights will continue to offer 30kg checked-in baggage and a hot meal.
• Bags will reflect in PNR within 3 hours after ticket has been received.
• To request for extra baggage, go to Manage My Booking or or contact Scoot Sales Ops Team (sales@flyscoot.com) for further assistance.
Meals
• Starting 15th September 2021, we offer meals for bookings made thru GDS. Agents and/or passengers can opt to choose a different meal via Manage My Booking. Additional charges may apply.
• Meals will reflect in PNR within 3 hours after ticket has been received.
Other Special Service Requests
Scoot also offers other Special Service Requests like Medical, Insurance and can be requested through Scoot’s Manage My Booking.
To access:
1. Input the 6-character Scoot (TR) Record Locator.
2. Fill in the passenger’s name and origin and destination cities of the segment.
FAQs:
(A) I want to book a roundtrip flight, but the child is less than 2 years old on departure flight and is 2 years old on arrival flight. How can I book create my itinerary?
Answer:
Agent must create two different PNRs. First PNR for the outbound journey with child as an infant SSR. Second PNR would contain the child as a passenger. SSR CHLD needs to be included to indicate the passenger is a child.
(B) I created a booking on ScootPlus and I want to choose a meal. When I logged into Manage my booking, I cannot find my SSRs.
Answer:
SSRs (Bag and meal) inclusive of the fare will only be reflected in the booking within 3 hours after ticketing.
(C) I want to upgrade baggage weight but when I checked Manage My Booking, I am unable to find my bag.
Answer:
SSRs (Bag and meal) inclusive of the fare will only be reflected in the booking within 3 hours after ticketing. You can still add the extra baggage even if the original 30KG bag is not reflected in MMB; the system will auto-calculate the correct amount due.
Other enquiries, please direct to
sales@flyscoot.com