GDS Booking Cancellation

Scoot does not allow cancellation of bookings once confirmed and ticketed. 

(Applicable to pure TR on 668 and 618 tickets)

• If the TR segments in a GDS PNR are all cancelled, TR considers the booking cancelled completely and the agent will have to create a new PNR.

• If TR does not reply with an ‘HK’ status on the segment(s), PNR must be cancelled immediately before agent attempts to book the same TR segment(s) in a different channel or GDS platform.