Special Assistance
Flights departing from and arriving at non-US airports
Guests who require Special Assistance
Here are details for guests who require special assistance. For more specific info on whether these precautions apply to you, refer to our FAQs on ‘Special Needs & Assistance’.
To request for special assistance, you may also complete this form.
Guests with Disabilities
While we may provide assistance, including wheelchairs and high lift (where available at the airport), from check-in to boarding to seating, guests must still be able to travel reasonably independently, including the ability to self-medicate, eat and toilet. As with any airline, there are limits on the assistance we can provide due to crew capacity, aircraft size, occupational health and safety rules and safety policies.
Please note that remote bay may be assigned to Scoot from time to time where level-entry boarding and deplaning are not available.
If you cannot travel reasonably independently, we may require you to travel with an accompanying passenger to provide the additional assistance you require.
If you have mobility issues that affect your ability to board or leave the aircraft without assistance, or are hearing or vision impaired, you must notify Scoot through our Call Centre, preferably at the time of booking or at least 48 hours before your departure date - whichever is earlier.
In the case of movement- and vision-impaired guests, we will waive the Call Centre booking fee.
Failure to notify us in the specified timeframe may result in the service being unavailable at the airport and/or you being denied carriage. We are not liable for any unavailable services or special assistance and/or for any additional costs incurred for the use of special assistance facilities that you may require without the necessary prior notification to us at least 48 hours before your scheduled departure.
For safety reasons, if you require assistance to and from the aircraft even though you are travelling with your own wheelchair, you will be required to check in your wheelchair as checked baggage upon departure. We will be able to provide assistance to and from the aircraft. Your wheelchair will be returned to you at the baggage claim belt upon arrival.
Wheelchair includes assistance between the airport and aerobridge/remote bay stairs. You must be able to walk up the stairs to the aircraft (if required) and make your own way to your seat.
*High Lift includes wheelchair assistance to the aerobridge/remote bay stairs, plus additional assistance onto/off the aircraft or to your seat (available at selected destinations).
*Due to airport limitations, the following airports do not provide High Lift services: Macau, Ipoh, Amritsar, Pekanbaru, Langkawi, Subang (Kuala Lumpur), Malacca, Kuantan and Krabi. As such, Scoot can only accommodate requests at the above-mentioned airports if passengers only require wheelchair for distance to/from aircraft and are able to ascend/descend steps and make their own way to/from cabin seat.
Mobility aids such as crutches, canes (including those used by persons with impaired vision), and collapsible walkers are allowed in the cabin and must be securely stowed in the cabin overhead compartment, under the seat in front of you or approved stowage area (if available) before take-off, landing and when not in use. Carriage of mobility aids is subject to security screening and acceptance by local authorities.
Mobility and other assistive devices do not count toward your carry-on baggage limits.
For safety reasons, non-collapsible walkers are not permitted in the aircraft cabin and must be checked in. These walkers, when checked in, will not be counted as part of your checked baggage allowance.
Visual Impairment1
Guests with visual impairment may travel on Scoot flights, either independently or accompanied by a companion. A meet and assist service* is mandatory if you are not accompanied by a caregiver. Guests travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance. Please contact our Call Centre at least 48 hours before departure so that our staff are aware and can provide the necessary assistance. This includes:
- Assistance with seat assignment, if required;
- Providing individual safety briefings, and
- Assisting with identifying and opening meal packaging during the flight.
1Bulkhead seats and those on the emergency exit r ow will not be available to you.
Hearing impairment1
Guests with hearing impairment may travel on Scoot flights independently. Guests travelling independently must be able to take care of their personal needs. This includes being able to self-toilet, administer their own medication and eat or drink without assistance.
1Bulkhead seats and those on the emergency exit row will not be available to you.
Service Dogs
If you wish to bring a Service or Hearing Assistance dog on board, let us know when you book or at least 48 hours before your flight departure – whichever is earlier – through our Call Centre.
A meet and assist service* is mandatory if you are not accompanied by a caregiver. For safety reasons, we are only able to carry a maximum of two assistance animals on each flight.
* A meet and assist service is mandatory for visually impaired passengers who are not accompanied by a caregiver or are travelling with a service dog. This service provides assistance from check-in to boarding gate at departure, and from arrival gate to arrival hall upon arrival. For guests with a transit stopover, this service will provides assistance from arrival to transit immigration/security checks to boarding gate at transit station, in addition to services rendered at origin and destination stations.
Guests with Health issues
You must either be well enough to travel independently, or have an accompanying passenger to help you.
Some medical conditions may require you to get medical clearance before you fly with us. Simply complete the Medical Information Form (MEDIF) and submit to us online at least 5 working days before your flight departs.
Portable Oxygen Concentrators (POC) and Continuous Positive Air Pressure (CPAP) device1
We accept FAA approved portable oxygen concentrators (POC), as long as they fit into the limited space beneath your seat. Due to limited space area underneath seats, only the Lifestyle, Freestyle and Trooper POC models are allowed in ScootPlus. There are no restrictions on the approved list of POC models brought into Economy Class. Refer to FAA approved list of POCs models to check if your device can be used on your flight(s).
All continuous positive air pressure (CPAP) models can be used on board our flights.
For use during flight, your device (POC or CPAP) must fit under the seat in front of you. If your device is unable to fit under the seat, you may not use it during your flight but you can still carry it on board and stow it in the overhead baggage compartment.
Your POC or CPAP device will have to be self-powered using a gel or dry battery. We may not be able to provide inflight power supply for such equipment. Hence, please bring batteries to provide power for at least 150% of the flight time. For example, for an expected flight duration of 10 hours, you will need to prepare a battery supply for 15 hours. If each battery lasts for 5 hours, you will have to prepare 3 batteries.
Additional restrictions apply if your machine is powered by Lithium batteries. Please refer to the restrictions here.
The passenger is responsible for the operation of the POC / CPAP. Cabin crew will not be liable to operate the device on behalf of the passenger. During decompression, the passenger must switch over to drop down oxygen masks.
Carriage and usage of Supplementary Oxygen Kit (SOK) is prohibited on all Scoot flights, except for booking with stretcher service on Singapore-Jeddah and Jeddah-Singapore routes.
1Bulkhead seats and those on the emergency exit row will not be available to you.
Stretcher Service
Stretcher service is available on selected point-to-point routes operating with Scoot 787 flights in Economy Class only. Only one stretcher is accepted per eligible flight. Please refer to the list of applicable routes below. These passengers must be
accompanied by qualified medical personnel throughout the flight.
Applicable routes for stretcher service
Singapore – Jeddah
Jeddah - Singapore
Request for stretcher service must be made in advance, preferably at the time of booking or 10 days before your departure date - whichever is earlier via Scoot Call Centre.
Stretcher service shall be strictly subject to availability and medical clearance.
Please contact our Scoot Call Centre to obtain specific pricing information
for your flight with the required Medical Information Form (MEDIF).
Partner flights
If you have flights on your Scoot itinerary operated by our partner airlines, you may request special services on such flights via our partner airlines’ call centres. We are not able to facilitate special assistance for flights operated by our partner airlines.
Mobility Assistance
IATA regulations for the carriage of battery-powered wheelchair.
| Battery Operated Wheelchair / Mobility Aids | Requirements Maximum height of wheelchair is 116CM for A320. |
|---|---|
| Non-spillable wet Batteries | Non-Removable Battery
|
| Spillable Batteries | Wheelchair / Mobility Aid that can be stored in an upright position
|
| Dry Cell Batteries |
|
| Lithium Batteries | Lithium batteries must be of a type which meets the requirement of each test in the UN Manual of Test and Criteria, Part III, subsection 38.3
Non-Removable Battery
Removable Battery
|