Notice

Seeking help for an upcoming flight affected by travel measures or border restrictions? You can now check your refund eligibility and submit a request online. Find out more here about our Covid-19 Customer Servicing Policy.

 

LIVE CHAT

You can now connect to a live chat agent in real-time through our chatbot M.A.R.V.I.E* on Mon – Sun, 09:00am to 11:00pm (UTC+8) via:

1. Scoot website

marvie

2. Scoot official WhatsApp account
(+65 6501 2888)

WhatsApp

*M.A.R.V.I.E. chatbot support is available 24/7

 

Need a listening ear?

We have changed our Call Centre service partner to serve you better and have refreshed our hotline. Volume continues to be high and please visit our live chat agents, available from 0900hrs – 2300hrs daily, via our MARVIE chatbot.

If you’ve browsed through our website, searched in our FAQs, or used the search bar on the top right corner to look for answers, but still need help, just give our customer service a ring at the most convenient number listed below.

You can also send your feedback or enquiry through our online form.

Singapore

English and Mandarin support: +65 6329 1420

Available 24 hours daily.

Australia

English support: +61 3 9999 7487

Available 24 hours daily.

China

English, Mandarin and Cantonese support: +86 2160 665 440

Available 24 hours daily.

Greece*

English support: 800 0000 135 (for calls within Greece only)

Available 24 hours daily.

For Greek support, please dial +30 210 99 42 567

*Available Monday to Friday, 9am to 5pm (Greece local time).

Germany

English support: 0800 000 1872 (for calls within Germany only)

Available 24 hours daily.

Hong Kong SAR

English and Cantonese support: +852 3501 2287 (for calls within Hong Kong SAR only)

Available 24 hours daily.

India*

English and Tamil support: +91 11 7127 9490

Available 24 hours daily.

*Tamil support is available Monday to Friday, 9am to 6pm (India local time).

Indonesia

English support: +62 21 2922 3021

Available 24 hours daily.

Japan*

English and Japanese support: +81 50 5050 9587 (for calls within Japan only)

Available 24 hours daily.

*Japanese support is available Monday to Friday, 9am to 6pm (Tokyo local time).

Malaysia*

English and Bahasa Malaysia support: +60 3 8687 2787

Available 24 hours daily.

*Bahasa Malaysia support is available Monday to Friday, 9am to 6pm (Malaysia local time).

Philippines

English support: +63 2 8672 7892

Available 24 hours daily.

Saudi Arabia

English support: 800 850 1044 (for calls within Saudi Arabia only)

Available 24 hours daily.

South Korea

English support: +82 70 7488 5150

Available 24 hours daily.

Taiwan

English and Mandarin support: +886 2 7753 5370 (for calls within Taiwan only)

Available 24 hours daily.

Thailand*

English and Thai support: +66 2566 0687 (for calls within Thailand only)

Available 24 hours daily.

*Thai support is available Monday to Friday, 9am to 6pm (Bangkok local time).

Vietnam

English support: +84 28 5678 4436

Available 24 hours daily.