Name Handling Process for GDS

Apr 19, 2023, 15:09 PM

Please kindly note on the latest Name Handling Process for GDS bookings.

1. Bookings with middle name (spacing in between first name or more than one given name) 

• Refrain from making changes to the bookings 48hrs prior to departure.
• If changes are made to the booking 48hours prior to departure, ticket reissuance with date/ name change fee and fare difference (if any) will be required for ALL open coupons.
• No change in handling for bookings with last name and first name, where first name does not have spacing.
• Failure to comply with the above stated guidelines will result in inconveniences to passenger(s) during check-in.

2. Passenger(s) title

• Compulsory to input passenger title in all GDS bookings.
• Format on passenger’s title as follow:
• Adult: MR / MRS / MS
• Child & Infant: MSTR / MISS
• If passenger is between 2 to 11 years old, SSR CHLD must be added in order for GDS to qualify passenger as a child.
• Failure to comply with the above stated guidelines will result in unsynchronised bookings.

Please kindly contact your local Scoot office for further enquiries and assistance.