Everyone here at Scoot wants you to have as safe and fuss-free a time with us as possible. So please take a look the information below, which should provide you with all the details you’ll need to know before you fly.
Whenever you travel with Scoot, you'll be responsible for ensuring you meet the visa requirements of the country(ies) you’re travelling to, and we strongly recommend that you seek guidance from the relevant consulates or embassies. There is a handy information tool provided by Star Alliance, but please note that Scoot does not maintain this information, and we will not be responsible for any error. Hence, our recommendation would still be for you to contact the relevant consulate or embassy.
Here are more details on specific requirements for our dear guests who need some help. For more specific details on whether or not the precautions below apply to you, you can refer to our FAQs on 'Special Needs & Assistance'.
Guest with Disabilities
In order to travel with us you must either be able to travel independently, or have an accompanying passenger to help you.
If you have a mobility issue that may affect your ability to board or leave the aircraft without assistance, or are hearing or vision-impaired, you must book your flight via our Call Centre. You can find our contact numbers here.
If you’ve already booked your flight via the Internet, you must call our Call Centre to let us know you need assistance within as soon as possible (timeframe before flight). (In the case of movement and vision-impaired guests we will waive the Call Centre fee).
We can take a maximum of 2 passengers who need wheelchairs on each flight. Click here to find out more about the fees for wheelchair services.
If you wish to bring a Guide or Hearing Assistance dog on board, please let us know when you book, via our Call Centre. We can take a maximum of two assistance animals on board each aircraft.
Guests with Health IssuesYou must either be well enough to travel independently, or have an accompanying passenger to help you.
We accept pre-approved portable oxygen concentrators (POC) that will fit into the limited space beneath your seat. Please refer to our FAQs or contact our call centre to check if your device can be used on your flights.
If your pregnancy is going well without complications, you have to complete all of your travel by the 35th week of your pregnancy. If you have a known multiple pregnancy, you have to complete all of your travel by the 32nd week of your pregnancy. In all cases, you’ll need a medical certificate confirming your fitness for travel.
We don’t allow infants younger than 8 days of age to travel with us; and all infants aged between 9 days up to 2 years needs to travel with an adult. Unless a seat is purchased for the infant, the infant must be held on the accompanying adult’s lap for the duration of the flight, for which infant seat belts are available. Please note that Scoot does not currently allow, nor provide, bassinets or infant car seats aboard flights.
Similarly, we do not allow unaccompanied Minors (children aged 3 to 11 years, inclusive, travelling without a supervising adult) to travel. Children aged between 12 - 15 years (inclusive) may travel unaccompanied, with parent's letter of indemnity. Children aged 16 years or over may travel unaccompanied, and they’re classified as an adult.
If you are a guest of size and don’t feel comfortable in a single seat, you’ll need to book two seats for yourself. You must also allocate your two seats together (the standard seat allocation fees will be charged).
If you’re travelling in a group of more than 20 passengers, you may be eligible for special rates! For more information or to make a group booking, you can find more info here.
The following items are not permitted in our cabins. You may check them in with your checked baggage at no extra charge (they will not be part of your baggage allowance)
• Car Seat
As wonderful as pets can be, we don’t accept them for travel.
It’s an offence to travel with Dangerous Goods, and if you are carrying any of these items, you must surrender them before you check-in. Here is a list of items that are classified as Dangerous Goods by the International Civil Aviation Organization (ICAO).
• Flammable Liquids
• Flammable solids; substances liable to spontaneous combustion; substances in which,
contact with water, emits flammable gas
• Oxidising substances and organic peroxides
• Toxic and infectious substances
• Radioactive materials
• Corrosive substances
• Miscellaneous dangerous goods
Click here for further information on what dangerous goods and prohibited items can be carried.