Talk To Us

Feedback, Inquiries & Managing Your Bookings

Hey there!

Thanks for getting in touch! We're always keen to know how we are doing and how we can improve our service, so your feedback and suggestions are welcome! And if you'd like to manage your booking, you've also come to the right place. 

If you have a compliment, complaint or suggestion, please use our Feedback Form.

Please include all relevant details in your feedback, because that will definitely help us process your query. You'll be hearing from us within 10 working days, and rest assured that we'll try our best to help you out.

If you'd like to speak to someone over the phone, or if you'd like to manage your booking, you can find our Call Centre numbers here.

You can also write to us at the address below:
Scoot Customer Care
Singapore Changi Airport Post Office T1, PO Box 89, Singapore 918143
Please make sure that you include the following information in your letter:
  • Booking reference (6-digit alphanumeric, displayed in the upper right corner of your itinerary)
  • Full name, address and contact number(s).
  • Flight origin and destination.
  • Flight date and time.